THIS POSITION IS NOW FILLED

Vancouver Running Co. is an industry leading run specialty retailer with a strong online presence and a brick-and-mortar retail location in Kitsilano. Since opening our doors in 2015 the focus has been to pioneer the evolution of the run specialty segment while maintaining a strong emphasis on brand and community. As a result, our goal is to be not only the tastemaker in the industry but the premier customer destination across Canada.

We’re looking for an Ecommerce Specialist to be a part of our team at our Kitsilano store. At Vancouver Running Co. our goal is to provide a unique and exceptional experience for our customers and our crew. We never settle for the industry norm and we are always working hard to provide a run specialty experience that our customers and fellow runners have come to expect from us. If this sounds like your kind of place, we want to hear from you!

Reporting to the General Manager, you will learn alongside, and develop your skills with the eventual goal of playing a key role in growing Vancouver Running Co.’s ecommerce business in Canada. You will begin by being responsible for our social media presence, website traffic and conversion, and implementation of company digital strategy.

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THIS JOB IS FOR YOU IF YOU CAN

• Work within the Shopify ecommerce platform or similar to learn and become responsible for uploading and maintaining all e-commerce content (incl. images, descriptions, etc.) in accordance with all company guidelines
• Comfortable operating a camera
• Work alongside General Manager to conceptualize, develop and implement social media & marketing content
• Learn to manage online order fulfillment and assist with customers needs via telephone and online chat 
• Interact with consumers via our online chat; review feedback to drive engagement and positive sentiment to maintain a high seller rating. Monitor and respond to reviews as needed
• Research and recommend third-party solutions to improve efficiency, functionality, and sales performance
• Work outside the lines and be ready for any opportunities

YOU WILL WORK TOWARD

• Continually reviewing and optimize search & positioning strategies to significantly grow relevance for key SKUs
• Identify market opportunities to engage new customers and increase overall ecommerce growth

YOU MUST HAVE

• Affinity for technology and electronics
• Ability to adapt quickly to changing retail conditions
• Ability to understand and implement actions quickly
• Discerning taste in retail environments and general aesthetic

OVERALL, YOU ARE

• Driven
• Creative
• Multitasker
• Entrepreneurial
• Precision-oriented
• A runner and be passionate about it (or at least keen to be one!)
• Clear and concise communicator, and be open and honest with customers

WE WOULD LOVE IF YOU HAD

• Familiarity with managing social media channels
• Experience in content writing & generation
• Experience with, or exposure to, HTML and CSS
• Photography experience
• Shopify ecommerce experience or equivalent platform (ex: lightspeed)
• Proficiency with MS Office, Excel, Keynote, Photoshop, Mailchimp
• Excellent communication skills
• Ability to work autonomously
• Positive, enthusiastic, and collaborative attitude

WHAT YOU CAN EXPECT

• Work with a remarkable, fun and tight team
• Work and learn alongside ownership to achieve company goals
• Exposure to the cutting edge of run specialty retail
• Rad events and experiences
• Growth potential 
• The chance to work in a non-traditional work environment

Must be located in Vancouver, BC

Interested in being part of the evolution of run retail? Send your resume to Rob Smith at rob@vanrunco.com