Where do you ship?
We currently ship within Canada, the U.S., Australia, New Zealand, Japan, Singapore, and Europe. Please note that some brands may from time to time not allow us to ship outside of Canada. Any item that cannot ship outside of Canada will be restricted in the checkout process.
Canada: Orders up to $50.00 ship at a flat rate of $10.00. Orders $50.01 - $249.99 ship at a flat rate of $15.00. Orders exceeding $250.00 ship FREE.
United States: Orders up to $249.99 ship at a flat rate of $18.00. Orders exceeding $250.00 ship FREE.
International: All orders shipping outside of North America will be calculated at checkout. Shipping is available to Europe, parts of Asia, Australia & New Zealand.
Rates will automatically be applied at checkout. All shipping fees are non-refundable.
When can I expect my order to arrive?
Your order will ship within 1 business day (excluding weekends and holidays), provided all items are in stock. You will be notified as soon as your order is shipped, and you will be given a tracking number if you've selected tracked package. Since we ship all of our products from Vancouver, Canada, orders can be delayed due to customs and national holidays. Please take this into consideration when placing your order.
Who do you ship with?
All orders are shipped via Canada Post, unless otherwise specified. If you refuse any shipment from Vancouver Running Company, you are still responsible for the original shipping costs as well as any duties, taxes and customs charges. This amount will be subtracted from your merchandise refund.
Sales tax will be applied automatically during the checkout process to Canadian customers. Taxes are based on the Province/Territory where the items are being shipped. Customers outside of Canada are not charged taxes, but do bear the sole responsibility for any duties your local customs office may charge.