Refund policy

Our refund policy lasts 10 days for all instore purchases and 15 days for all online purchases. If the return time has expired we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shoes must be in new condition with no outsole wear. All shoes must have the box returned with the shoes in brand new condition. If the box is not included we cannot process a refund.

Items that are final sale and exempt from return include:
ALL SALE ITEMS
Bodyglide products
Gift cards
Nutriton products with the seal broken: gels, energy bars, drink mixes/tablets Intimate or sanitary products such as sports bras and under garments

To complete your return, we require a receipt or proof of purchase.

If you would like to return your purchase please mail back to:
Vancouver Running Company
1886 W1st Ave
Vancouver BC V6J 1G5

If you receive your order and it is damaged or not complete please contact us and we will do our best to get you fixed up and back out running.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@vanrunco.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vanrunco.com and send your item to:
Vancouver Running Company
1886 W1st Ave
Vancouver BC V6J 1G5