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Holiday Return & Exchange: All purchases made between December 1 - 21 are eligible for return or exchange until December 31
Please read 'PRODUCT INFO' on each item you add to cart to ensure no product specific return policies apply.
Our return policy lasts 7 days for all instore purchases and curbside pick-up orders and 14 days for all online purchases (from the date the package has been received) and applies to regular priced merchandise only. If the return window has expired we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shoes must be in new condition with no outsole wear and must include the original box.Items that are final sale and exempt from return include:
To complete your return, we require a receipt or proof of purchase.
All returns from online sales, Outpost pop-up in Port Moody and Vancouver Running Co. must be returned to Vancouver Running Co.If you would like to return your purchase please mail back to:Vancouver Running Company1886 W1st AveVancouver BC V6J 1G5If you receive your order and it is damaged or not complete please contact us and we will do our best to get you fixed up and back out running.Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.orgSale itemsOnly regular priced items may be refunded, unfortunately sale items cannot be refunded, which includes items that have been sold using a promotional code.
Promotional codes can only be applied during initial checkout and cannot be applied after a transaction has been processed. No price adjustments can be made for discount codes and all merchandise sold using a promotional code is final sale.Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Vancouver Running Company1886 W1st AveVancouver BC V6J 1G5ShippingTo return your product, you should mail your product to: Vancouver Running Company1886 W1st AveVancouver BC V6J 1G5You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.Depending on where you live, the time it takes for your exchanged product to reach you may vary.