Return Policy

Please read 'PRODUCT INFO' to ensure no product specific return policies apply.

Holiday Return Policy

Any products purchased in December that fall outside our regular return window can be exchanged for credit instore/online until December 31.

Our return policy lasts 7 days for all instore purchases and curbside pick-up orders and 14 days for all online purchases (from the date the package has been received) and applies to regular priced merchandise only. If the return window has expired we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shoes must be in new condition with no outsole wear and must include the original box.

Items that are final sale and exempt from return include:

  • ALL SALE ITEMS
  • Items sold using a promotional discount code
  • items marked in the description such as limited edition or quickstrike footwear
  • Bodyglide products
  • Face Masks
  • Sports Bras
  • Gift cards
  • Nutrition products with the seal broken: gels, energy bars, drink mixes/tablets Intimate or sanitary products such as sports bras and under garments 


To complete your return, we require a receipt or proof of purchase.

If you would like to return your purchase please mail back to:
Vancouver Running Company
1886 W1st Ave
Vancouver BC V6J 1G5

If you receive your order and it is damaged or not complete please contact us and we will do our best to get you fixed up and back out running.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@vanrunco.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded, which includes items that have been sold using a promotional code. 

Promotional Codes

Promotional codes can only be applied during initial checkout and cannot be applied after a transaction has been processed. No price adjustments can be made for discount codes and all merchandise sold using a promotional code is final sale.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@vanrunco.com and send your item to:
Vancouver Running Company
1886 W1st Ave
Vancouver BC V6J 1G5

Shipping
To return your product, you should mail your product to:
Vancouver Running Company
1886 W1st Ave
Vancouver BC V6J 1G5

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.